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• Attend to clients in-store as well as remotely according to company and brand standards
• Sell merchandise with a positive approach while applying company and brand sales techniques and knowledge
• Provide a high level of service and create a luxury and memorable experience for the Customer
• Clienteling- Follow up with client and continue to build and maintain a relationship when possible
• Engage with client to get to know them while properly completing the Customer Information Form for each sales transaction
• Correctly accept form of payment from the client and prepare all paperwork for the POS
• Assist colleagues in any way in order to complete sales and satisfy client needs
• Take initiative to do industry and brand research not only for brands that the company carries but also competitor or upcoming brands
• Assist in taking inventory of merchandise and supplies in the store as well as setting up and breaking down of the store each day
• Control quality and condition of merchandise at all times, while replacing any watch straps or batteries as needed and immediately reporting any losses or damages
• Make recommendations to store management and/or buyers regarding merchandise needs
• Work towards daily, weekly and monthly sales targets
• Acquire knowledge on statistics tracked by the company: e.g. Average Sales, Items Per Sale, Conversion Ratio. Understand the importance of these statistics for the improvement of own performance and the performance of the Store
• Analyze own statistics in order to discuss these with store management in coaching conversations
• Be aware of hotel occupancy statistics and/or any ongoing or upcoming activity within the hotels and/or shopping malls
• Always maintain Company security procedures regarding the Store, the merchandise, the personnel and the sales transactions
• Assist in upkeep and presentation in the store, including visual merchandising requirements of each brand and holiday displays
• Attend to vendors in accordance with company policies and procedures. This includes going out to lunch and/or dinner with vendors upon request by the company
• Actively participate in store and company meetings
• Be proactive in brand trainings and apply acquired knowledge towards improvement of own daily performance and that of colleagues

• Pleasant and professional attitude and appearance
• Great communication skills, respectful, patient
• Speaks languages as required for position: English, Spanish, Dutch and Papiamento
• Self-motivated, driven, ambitious
• Eager to learn, fast learner, willing to follow training
• Positive mindset
• Able to handle pressure, flexible
• Great customer service skills
• Confidential and trustworthy
• Team player
• Able to work independently and in a team
• Well organized, accurate
• High School diploma (or higher) and/or experience in a related field

• Systems management and maintenance
• Maintain network infrastructure
• Apply Cyber Security best practices
• Provide technical support and troubleshooting to all personnel
• Install and troubleshoot various software in use within the company
• Continuously assess and improve all systems and processes within the company
• Give trainings on computer related matter to all personnel

• In possession of high school diploma
• Minimum of 2 years in a similar IT role
• Knowledge of Networking Infrastructures
• Knowledge of Cyber Security Principles
• Proficient in Windows and Linux Systems
• Excellent knowledge of Microsoft Office programs
• Broad knowledge of various other technologies (incl. SQL Databases, ERP Systems, POS Systems, Cloud Computing, Virtualization)
• Well organized, accurate, able to prioritize, able to work under pressure
• Good communication skills
• Fluency in English, both written and spoken, is required.

Responsibilities

Achieve and/or exceed Sales Plans and lead business development initiatives

• Drive sales team to consistently achieve or exceed sales targets
• Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
• Responsible for defining and implementing the business development strategy for High Jewelry
• Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Brand Executives to leverage business analysis and opportunities
• Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with the Client Experience Director to implement CRM strategies to improve new client acquisition and loyal client retention
• Actively promote networking activities including client events

Manage and develop team

• Motivate and support the overall sales staff, including a team of managers
• Communicate strategic brand focuses to management team
• Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
• Coaching and training strategy for the sales team
• Lead the performance management process through regularly scheduled individual meetings with the Salon Managers and High Jewelry team including biannual performance review
• Assess potential and propose development opportunities in partnership with boutique management and HR
• Responsible for creating a positive and united work environment amongst all staff

Ensure exceptional client experience and develop client relationships

• Partner with Salon Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
• Partner with Salon Managers and to ensure development of long term client relationships resulting in increased business opportunities
• Model luxury experience behavior and maintain a regular presence on the floor

Operational support

• Support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
• Partner with Operations Manager and Salon Managers to ensure fluidity of operations
• Daily set up and break down of boutique for opening/closing, as needed

Knowledge and compliance

• Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
• Promote the implementation of new technology based service tools
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
• Possess a full understanding of the relevant marketplace and client demographic

Brand Ambassador

• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

• Bachelor’s degree in a business related field is a plus
• Additional language skills (Spanish, Papiamento, Dutch) are a plus
• A minimum of 8 years of management, especially in the field of luxury retail or hospitality
• Must be available to work retail hours including weekends
• Strong leadership skills
• Ability to work in a fast-paced retail store environment
• Flexible mindset with the ability to embrace changes
• Excellent analytical, organizational, and interpersonal communication skills required
• Proactive approach to analyzing business and human resource needs.
• Ability to motivate and develop team as per Cartier's image
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor