FAQ

Gandelman will not charge you any local tax on your purchase.

The U.S. Customs gives a USD $800.00 tax exemption per person. In cases where there are family members travelling together (e.g. parents and children, husband and wife), the tax examption can be accumulated and applied to the items declared to customs. The tax exeption is subject to change at any time, please contact U.S. Customs for more information.

Yes, upon your request by email to info@gandelman.net with the details of your purchase, an appraisal will be prepared and sent by registered mail. A copy can also be scanned and forwarded to our customers by email as an additional service.

Aruba

Royal Plaza
Monday to Saturday: 9:00am – 6:00pm
Renaissance
(Bvlgari Boutique)
(Rolex Boutique)
(David Yurman Boutique)
Monday to Saturday: 10:00am – 8:00pm
Hyatt Resort
Monday to Saturday: 9:15am – 11:45pm
Marriott Resort
Monday to Saturday: 9:15am – 11:45pm
Sunday: 9:15am – 8:45pm
After Sales Service Department
Monday to Friday: 9:15am – 5:30pm

Curaçao

Punda
Monday to Friday: 9:15am – 5:45pm
Aruba

Royal Plaza
Monday to Saturday: 9:00am – 6:00pm
Renaissance
(Bvlgari Boutique)
(Rolex Boutique)
(David Yurman Boutique)
Monday to Saturday: 10:00am – 8:00pm
Hyatt Resort
Monday to Saturday: 9:15am – 11:45pm
Marriott Resort
Monday to Saturday: 9:15am – 11:45pm
Sunday: 9:15am – 8:45pm
After Sales Service Department
Monday to Friday: 9:15am – 5:30pm

Curaçao

Punda
Monday to Friday: 9:15am – 5:45pm

Our Horological workshop located in the After Sales Service Department consists of two highly skilled Swiss watch makers certified to work on timepieces such as Rolex, Patek Philippe, Cartier, Jaeger LeCoultre, Bulgari, Omega and Rado. Please contact our Customer Service Department at +297-529-9920 for further imformation about our After Sales Services.

Gandelman does not provide refunds for items sold in good condition. Merchandise can be exchanged for store credit within 10 days of the original purchase date and must be unused and accompanied by a sales receipt, manufacturer warranty, and original packaging. If you live outside of Aruba, the merchandise must also be accompanied by a U.S. Customs declaration form in order to avoid double taxation of import duties in Aruba. A 10% re-stocking fee based on the amount the merchandise was sold for will be deducted from the store credit. This fee will be calculated on the amount the merchandise was sold for. Gandelman does not provide refunds or exchanges for correctly engraved merchandise or merchandise that has been altered or adjusted. Merchandise is subject to a quality control inspection prior to the exchange being made. There is no refund or exchange for Rolex or Patek Philippe timepieces.

This policy is printed on all sales receipts which are signed by the customer at the closing of a sale.

Please send an email to the Customer Service Department at info@gandelman.net or send a fax to +297-583-5700. We will get back to you within 2 working days.

Unfortunately we are not able to process mail orders for Rolex or Patek Philippe timepieces or their components, nor Lladró porcelain items.

Requests for our other brands are possible. For more information please send an email to the Customer Service Department at info@gandelman.net. Mail orders are sent with Federal Express International Priority. Shipping and handling fees are involved depending on the items. Additional insurance for the merchandise may be required.

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