FAQ

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  1. Will I be charged tax on my purchase?

    Gandelman will not charge you any local tax on your purchase.

    The U.S. Customs gives a USD $800.00 tax exemption per person. In cases where there are family members travelling together (e.g. parents and children, husband and wife), the tax examption can be accumulated and applied to the items declared to customs. The tax exeption is subject to change at any time, please contact U.S. Customs for more information.

     

  2. Does Gandelman offer and appraisal service?

    Yes, upon your request by email to info@gandelman.net with the details of your purchase, an appraisal will be prepared and sent by registered mail. A copy can also be scanned and forwarded to our customers by email as an additional service.

     

  3. What are the Customer Service calling hours?

    Customer Service calling hours are:

    Monday to Thursay: 8:00am to 5:30pm (GMT -04:00)
    Friday: 8:00am to 5:00pm (GMT -04:00)

    We are closed for lunch every day from 12:30pm to 1:30pm (GMT -04:00). Outside of working hours a voicemail can be left for Customer Service at +297-529-9920.

     

  4. How can I have my watch repaired or serviced?

    Our Horological workshop located in the After Sales Service Center consists of two highly skilled Swiss watch makers certified to work on timepieces such as Rolex, Patek Philippe, Cartier, Bulgari and Omega. Please contact our Customer Service Department at +297-529-9920 for further imformation about our After Sales Services.

     

  5. How do I notify Gandelman of a change of address or phone number?

    Please send us your new information by email to the Customer Service Department at info@gandelman.net or send a fax to +297-583-5700.

     

  6. Where can I refer any comments of concerns I have about Gandelman or its online services?

    Please send an email to the Customer Service Department at info@gandelman.net or send a fax to +297-583-5700. We will get back to you within 2 working days.

     

  7. Does Gandelman have the option for mail orders?

    Unfortunately we are not able to process mail orders for Rolex or Patek Philippe timepieces or their components, nor Lladró porcelain items.

    Requests for our other brands are possible. For more information please send an email to the Customer Service Department at info@gandelman.net. Mail orders are sent with Federal Express International Priority. Shipping and handling fees are involved depending on the items. Additional insurance for the merchandise may be required.